FAQ

We offer a carefully curated selection of premium footwear for both men and women, including:

• Fashion-forward boots and heels for special occasions
• Comfortable trainers for active lifestyles
• Practical sandals and mules for summer wear
• Performance sports shoes for fitness enthusiasts
• Durable options for children (like our Bertie Baboon range)

Our collections blend style with functionality, from Reiss designer boots to everyday comfortable shoes.

Yes! We’re proud to offer select designer pieces like Reiss boots alongside our own high-quality Bertie Sales Shop collections. Our buyers carefully select each style to ensure fashion-forward professionals and style-conscious individuals find exactly what they need.

We provide detailed sizing charts for each product. For fashion footwear like heels and boots, we recommend checking the specific product measurements as designer fits may vary. Our sports and trainer ranges typically follow standard sizing. When in doubt, our customer service team can advise on particular styles.

You can create an account during checkout or by visiting our account registration page. Having an account lets you:

• Track orders easily
• Save your address for faster checkout
• View your order history
• Manage returns

We process orders quickly to get your shoes to you as soon as possible. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through our encrypted payment system for your security.

We offer two shipping methods to bring premium footwear to your doorstep:

1. Standard Shipping (£12.95) – via DHL or FedEx (10-15 business days after dispatch)
2. Free Standard Shipping – via EMS for orders over £50 (15-25 business days after dispatch)

All orders are processed within 1-2 business days before dispatch.

Yes! We proudly serve fashion lovers worldwide from our Bangor headquarters, excluding some remote areas and parts of Asia. Our reliable international shipping partners ensure your footwear arrives with care, whether you’re in London, Paris, or New York.

Once your order ships (typically within 48 hours of purchase), we’ll send a confirmation email with tracking information. You can follow your shoes’ journey from our Bangor headquarters to your home through the carrier’s tracking system.

While we carefully select shipping partners for reliability, occasional delays may occur. Delivery times are estimates, and we work tirelessly to ensure prompt arrival. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate with the carrier.

We offer 15-day returns from the delivery date if you’re not completely satisfied. Simply contact our customer care team at [email protected] to initiate the process. Items must be in original condition with all tags attached.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund has been processed.

Currently, we process returns and ask customers to place a new order for the desired item. This ensures you receive your correct size or style as quickly as possible.

Our customer service team treats every customer like family. You can reach us at:

• Email: [email protected]
• Post: 87 Holyhead Rd, Bangor, GB CH3I 4ER

We typically respond to emails within 24 hours during business days.

Our team is available Monday-Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be answered the next business day.