At Bertie Sales Shop, we take pride in delivering premium footwear that meets your exacting standards. However, if your purchase doesn’t perfectly fit your style or size requirements, our straightforward returns process ensures a hassle-free experience.

Our Returns Policy

We accept returns within 15 days of delivery for most items in their original condition (unworn, with tags attached and original packaging). Please note:

  • Swimwear and pool shoes for hygiene reasons
  • Customized or made-to-order items
  • Items marked as “Final Sale”

Style Tip: Our footwear specialists recommend ordering your usual size for the perfect fit. Refer to our detailed sizing charts for guidance on specific styles.

How to Return an Item

  1. Initiate Your Return: Email our customer service team at [email protected] with your order number and return request details.
  2. Package Securely: Include all original packaging, tags, and a copy of your invoice.
  3. Ship Your Return: Send to our returns center at:
    Bertie Sales Shop Returns
    87 Holyhead Rd, Bangor, GB CH3I 4ER
  4. Track Your Return: We recommend using a tracked shipping method.

Return Shipping Options

Service Cost Delivery Time
DHL/FedEx (Recommended) £8.95 3-5 business days
Standard Post £5.95 7-10 business days

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable

For exchanges, please indicate your preferred size/color in your return request. We’ll ship your new item once the return is received.

Return Request Template

Subject: Return Request – Order #[Your Order Number] Dear Bertie Sales Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item Name: [Product Name] – Size: [Size] – Reason for Return: [Reason – e.g., Size Exchange, Style Change] – Preferred Action: [Refund/Exchange to Size [New Size]] I have included all original packaging and tags with the item. Please confirm the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For our global customers outside the UK:

  • Customs fees and import duties are non-refundable
  • Mark the package as “Returned Goods” to avoid additional charges
  • Return shipping costs are the customer’s responsibility

Premium Service: For urgent exchanges, consider our Express Exchange service – contact us for details about receiving your new item before returning the original.

For any questions about our returns policy, please contact our style advisors at [email protected].