At Bertie Sales Shop, we’re committed to providing premium footwear with a seamless shopping experience. Our global clientele of fashion-conscious men and women expect both quality products and exceptional service, which is why we’ve designed straightforward shipping and returns policies.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days before dispatch.
Shipping Options
| Service | Cost | Delivery Time After Dispatch | Carrier |
|---|---|---|---|
| Standard Shipping | £12.95 | 10-15 business days | DHL or FedEx |
| Free Shipping | Free (orders over £50) | 15-25 business days | EMS |
Style Tip: Our footwear specialists recommend ordering your usual size for the perfect fit. Refer to our detailed sizing charts for guidance on specific styles.
Returns & Exchanges
We accept returns within 15 days of delivery for most items in their original condition (unworn, with tags attached and original packaging).
Non-Returnable Items
- Swimwear and pool shoes (for hygiene reasons)
- Customized or made-to-order items
- Items marked as “Final Sale”
How to Return an Item
- Initiate Your Return: Email our customer service team at [email protected] with your order number and return request details.
- Package Securely: Include all original packaging, tags, and a copy of your invoice.
- Ship Your Return: Send to our returns center at: Bertie Sales Shop Returns
87 Holyhead Rd, Bangor,
GB CH3I 4ER - Track Your Return: We recommend using a tracked shipping method.
Return Shipping Options
| Service | Cost | Delivery Time |
|---|---|---|
| DHL/FedEx (Recommended) | £8.95 | 3-5 business days |
| Standard Post | £5.95 | 7-10 business days |
Refund Process
Once we receive and inspect your return:
- Refunds are processed within 3-5 business days
- Original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable
For exchanges, please indicate your preferred size/color in your return request. We’ll ship your new item once the return is received.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Bertie Sales Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Details:
– Item Name: [Product Name] – Size: [Size] – Reason for Return: [Reason – e.g., Size Exchange, Style Change] – Preferred Action: [Refund/Exchange to Size [New Size]]
I have included all original packaging and tags with the item. Please confirm the next steps at your earliest convenience.
Best regards,
[Your Full Name] [Your Contact Information]
International Returns
For our global customers outside the UK:
- Customs fees and import duties are non-refundable
- Mark the package as “Returned Goods” to avoid additional charges
- Return shipping costs are the customer’s responsibility
Premium Service: For urgent exchanges, consider our Express Exchange service – contact us for details about receiving your new item before returning the original.
For any questions about our shipping or returns policy, please contact our style advisors at [email protected].