Term and Conditions

Last Updated: [Insert Date]

1. Website Usage

1.1 Access and Eligibility

Our website is available to fashion-conscious men and women seeking quality footwear. By using our site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property

All content on bertieshoessale.com, including product designs, images, and text, is the property of Bertie Sales Shop and protected by intellectual property laws. Unauthorised use may violate copyright and trademark laws.

1.3 User Conduct

You agree to:

• Provide accurate information when creating accounts or placing orders
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorised access to our systems

2. Product Information

2.1 Product Range

We specialise in premium footwear including:

• Men’s and Women’s Boots, Shoes, Sandals, and Trainers
• Specialty footwear for Sports & Fitness, Swimming, and casual wear
• Styles ranging from classic to contemporary fashion

2.2 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur. If you receive a product significantly different from its description, please contact us immediately.

2.3 Sizing Guidance

We provide detailed sizing charts for each product. Our footwear specialists recommend ordering your usual size for the perfect fit. Please review these carefully before ordering.

3. Ordering Process

3.1 Order Acceptance

Your order represents an offer to purchase which we accept when we send you an order confirmation email. We reserve the right to refuse orders at our discretion.

3.2 Pricing and Payment

All prices are in GBP (£) and include VAT where applicable. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. You confirm the payment method used is yours or you have authorisation to use it.

3.3 Order Processing

Orders are typically processed within 1-2 business days. You will receive an email confirmation with tracking information once your order ships.

4. Shipping Policy

4.1 Shipping Areas

We ship worldwide excluding some remote areas and parts of Asia. If we cannot ship to your location, we will notify you promptly.

4.2 Shipping Options

Service	Cost	Delivery Time After Dispatch	Carrier
Standard Shipping	£12.95	10-15 business days	DHL or FedEx
Free Shipping	Free (orders over £50)	15-25 business days	EMS

4.3 Delivery Issues

While we make every effort to meet delivery estimates, we cannot guarantee them as delays may occur due to customs processing or carrier issues. Please track your package using the provided tracking number.

5. Returns & Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unworn, with tags attached and original packaging).

5.2 Non-Returnable Items

• Swimwear and pool shoes (for hygiene reasons)
• Customized or made-to-order items
• Items marked as “Final Sale”

5.3 Return Process

1. Email customer service at [email protected] with your order number
2. Package the item securely with all original packaging and tags
3. Ship to: Bertie Sales Shop Returns, 87 Holyhead Rd, Bangor, GB CH3I 4ER
4. We recommend using a tracked shipping method

5.4 Refund Processing

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable. For exchanges, please indicate your preferred size/color in your return request.

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate delivery and payment information. We are not liable for delays or failures due to incorrect information.

6.2 Customs and Import Duties

International customers are responsible for any customs fees or import duties. These charges are non-refundable if you return the item.

6.3 Product Care

Follow all care instructions provided with your footwear to maintain quality and appearance. Improper care may void any warranty.

7. Limitations of Liability

Bertie Sales Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays in delivery beyond our reasonable control
• Minor variations in product color or texture due to screen displays
• Normal wear and tear of products

Our total liability for any claim related to your order shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy, which explains how we protect your information and respect your rights under data protection laws.

9. Changes to Terms

We may update these Terms and Conditions periodically. The latest version will always be available on our website with the effective date clearly displayed.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

For questions about these Terms and Conditions, please contact our customer service team:

Email: [email protected]
Address: Bertie Sales Shop, 87 Holyhead Rd, Bangor, GB CH3I 4ER